EXLDR 5637 - Workplace Communication Skills
Course Description
Effective communication is a cornerstone of operational success and plays a pivotal role in establishing meaningful work relationships. In this workshop, we couple experiential and reflective activities with listening, strategic questioning, and non-verbal communication techniques to empower participants to express themselves with clarity and finesse. The course explores the intricacies of interpersonal communication, deciphering the messages of others, navigating interactions across diverse communication styles, and enhancing one's understanding of and ability to manage interpersonal conflicts.
Who Should Take This Course?
This program is ideal for individuals responsible for overseeing day-to-day operations, managing teams, and fostering a productive workplace culture; new or aspiring supervisors, team leads, and managers who work directly with employees on the front lines. It would also benefit experienced employees transitioning into leadership roles and supervisors seeking to strengthen their skills in communication, team motivation, performance management, and conflict resolution. This training appeals to those who want to lead effectively while navigating the challenges of frontline leadership.
Learning Objectives
By the end of this course, students should be able to:
- 🗸 Identify the elements of interpersonal communication.
- 🗸 Manage differing communication styles and preferences.
- 🗸 Interpret non-verbal messages.
- 🗸 Demonstrate active listening skills.
- 🗸 Employ effective questioning techniques.
- 🗸 Use models in providing constructive feedback.
- 🗸 Recognize conflict sources and styles
Notes
- 🗸 Class dynamics based on hands-on learning, with group activities and lively discussions.
- 🗸 This is a CR/NC course; attendance and participation is mandatory.
- 🗸 This course is a total of 14 hours.
Applies Towards the Following Programs
- Frontline Leader Certificate : Required Courses