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Course Description

Learn how to analyze and model business needs by focusing on people, processes, and information. You will work with practical tools such as organization models, workflow diagrams, and swim-lane diagrams to clearly define solution requirements. The course then builds on this foundation using UML techniques, including use cases, state diagrams, and sequence diagrams, to bring structure and context to solution design. You will also be introduced to key principles of data and data analysis, along with methodologies that provide a clear and reliable framework for effective business analysis.

As you build your competencies, this course may also support your progress toward the designations from International Institute of Business Analysis (IIBA).

This course may be eligible for the Canada-Alberta Productivity Grant (CAPG), with final approval determined by CAPG administrators. Employers and applicants can review the CAPG guidelines and full details on the University of Alberta’s Continuing Education website.

Learning Objectives

By the end of this course, you should be able to:

  • 🗸 Explain the foundational elements associated with analyzing requirements.
  • 🗸 Select and apply appropriate techniques to analyze people, processes and information effectively.
  • 🗸 Identify and apply common standards and methodologies.
  • 🗸 Document a business process using swimlane notation.
  • 🗸 Distinguish between types of technical models.
  • 🗸 Describe the characteristics of good data.
  • 🗸 Tailor analysis and models so that they convey effect meaning.

Notes
  • 🗸This is an IIBA Endorsed Course and corresponds to 21 PDU hours.

Recommendations

Applicants intending to complete a program are encouraged to apply as soon as possible to lock in their course requirements.

Applies Towards the Following Programs
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Find a Section

Section Title
Analyzing Processes, Information and People
Language of Delivery
English
Type
Online - Asynchronous
Dates
Nov 06, 2026 to Nov 28, 2026
Type
Online - Synchronous
Days
Sa, Su
Time
9:00AM to 4:00PM
Dates
Nov 07, 2026 to Nov 14, 2026
Schedule and Location
Contact Hours
21.0
Course Fee(s)
Tuition non-credit $970.00
Section Title
Analyzing Processes, Information and People
Language of Delivery
English
Type
Online - Asynchronous
Dates
Mar 12, 2027 to Apr 03, 2027
Type
Online - Synchronous
Days
Sa, Su
Time
9:00AM to 4:00PM
Dates
Mar 13, 2027 to Mar 20, 2027
Schedule and Location
Contact Hours
21.0
Delivery Options
Course Fee(s)
Tuition non-credit $970.00
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