EXCST 4205 - Communication and Negotiating in Construction
Course Description
This course will focus on the human elements of the construction industry is the focus. Topics will include: negotiation and communication strategies, methods, and styles; team building, collaboration, and the situational leadership model; conflict resolution, and strategies for dealing with issues such as intransigence, insubordination and absenteeism. Prior knowledge of project management and administrative controls is recommended, but not required.
As you build your competencies, this course may also support your progress toward the Gold Seal Certification or Achievement in Business Competencies (Blue Seal) Certificate designation.
Who Should Take This Course?
Aimed at a wide range of construction workers, including tradesmen and journeymen, managers and supervisors, administrators, contractors, consultants, architects, and construction business owners.
Learning Objectives
By the end of this course, students should be able to:
- 🗸 Understand the concepts and philosophies of effective communication as it relates to the negotiation process, integrating perspectives and goals from all parties.
- 🗸 Identify the benefits of formalizing negotiation through the appropriate process, mapping procedures, and related documents.
- 🗸 Demonstrate how to clarify negotiation subjects in order to manage and control the process for optimal results.
- 🗸 Define the negotiation objectives and related issues through research prior to initiating the process.
- 🗸 Develop strategies and tactics to be used during the negotiation process, including utilizing applicable materials, resources, and supports.
- 🗸 Demonstrate how to optimize negotiations through effective planning, communication, positioning, document and process review, research, and application of strategies and tactics.
- 🗸 Demonstrate skills in face-to-face negotiations.
- 🗸 Evaluate the success of the negotiations.
Notes
- 🗸Recognized by CIQS, Gold Seal, and Blue Seal both as required education for accreditation and continuing professional development (post-accreditation maintenance).
- 🗸Varied class dynamics, with learning facilitated through extensive group work, case-study analysis, and role-playing.
- 🗸Learning materials available through ConEd Canvas, the University of Alberta’s eLearning management tool.
- 🗸In-class course assessment; participation will be a primary component of assessment.
- 🗸Prior knowledge of project management and administrative controls is recommended for student success.
- 🗸A digital badge will be issued upon completion of the course. After the grade is posted, learners will receive an email from MyCreds with instructions for accessing their badge.
Applies Towards the Following Programs
- Construction Management and Administration Diploma : Construction Management Certificate
- Construction Management Certificate : Required Courses