EXSCMA 5690 - SMT Communication and Relational Skills
Course Description
Essential to the successful supply chain professional are the competencies of listening skills, spoken and written communication, persuasiveness and the ability to explain complex issues up and down the organization and around the supply chain. Another critical ability is building effective inter-organizational supply chain relationships. Learn how to create and deliver strong presentations and how to be professional in your spoken communications by looking at steak, sizzle and style. Non-verbal communication such as appearance and body language are also explored. Guidance on producing clear, concise and compelling reports and written communication, and examines do's and don'ts in electronic communication today.
Learning Objectives
By the end of this course, students should be able to:
- 🗸 Understand the importance of effective and strategic communication as a supply chain manager.
- 🗸 Assess the communication strengths and weaknesses within their current working environment.
- 🗸 Understand the strengths and weaknesses of different media of communication both written (e.g., e-mail) and verbal (including formal presentations, meetings, one-on-ones, etc.).
- 🗸 Develop skills to effectively create and use communication opportunities within and outside the organization.
- 🗸 Receive and process constructive feedback on current communication skills and provide such feedback to others.
- 🗸 Develop supply chain relationship-building skills.
Recommendations
Applicants intending to complete a program are encouraged to apply as soon as possible to lock in their course requirements.
Applies Towards the Following Programs
- Supply Management Training Diploma : Soft Skills Development Seminars