Student Platforms + Access

ConEd Canvas 

The University of Alberta’s Information Services and Technology (IST) teams will begin the process of fully restoring ConEd Canvas functionality today, Friday May 15, 2026.

Restoration may take until Wednesday, May 20, 2026 to fully complete, particularly for extensions and third-party platforms. Throughout this process, the U of A is working diligently to ensure there have been additional security controls and monitoring enhancements to help prevent recurrence.

We appreciate the community’s patience as we work to restore Canvas to full functionality. IST and the Information, Privacy and Records Management Office (IPRMO) continue to work together to ensure the university’s response aligns with our Protection of Privacy Act (POPA) obligations.

Questions?

Contact us at cecanvas@ualberta.ca. For technical support issues, please contact the eClass support team at eclass@ualberta.ca.

To start your courses, you must activate your account within our learning platform ConEd Canvas. You will complete your course or program in CE Canvas; please bookmark that page.

Using ConEd Canvas

Already have a ConEd Canvas account? Log in with the email you used to register for the course and the password you created. Please allow up to 90 minutes for your course to show up on your dashboard.

New to ConEd Canvas? You will receive an email from ConEd Canvas with the subject line: "Finish Registration: Canvas". To activate your account:

• Use the link in the email that says "Click here to finish the registration process," set a password for your ConEd Canvas account and click Register.
• Please ensure you record this password as you will use it to access the ConEd Canvas platform moving forward.

• Complete course activities:
  • You may find the following articles useful for help completing assignments, participating in discussions, and taking quizzes:

Email Correspondence

We use your preferred email, which was used for registration, to communicate all important information and notices about your studies.

For students who have been using a UAlberta email address (e.g., @ualberta.ca) as their preferred email, please update your CERegister profile as soon as possible. Ensure that your preferred email address is set to a personal, non-UAlberta email to help reduce future access or communication issues. Continuing Education students who are currently employed by the University of Alberta are not affected by this change.

How to update your preferred email:

1. Sign in to CERegister
2. Go to My Profile
3. Add your personal (non-UAlberta) email address
4. Under Preferred Email Contact, select your non-UAlberta email
5. Select “Save” at the bottom of the page to save your changes.

CCID

The University of Alberta’s Continuing Education is streamlining our processes to provide students with a more seamless experience. As part of this effort, students will now access Continuing Education systems and platforms using one email address. To support this change, access to Continuing Education services will be based on your preferred (personal) email address, rather than a UAlberta email/CCID.

Need Further Assistance?

Should you have any questions or require help logging in to ConEd Canvas, please don’t hesitate to contact us at cecanvas@ualberta.ca.

For technical support issues, please contact the eClass support team at eclass@ualberta.ca. For urgent issues, you can reach them by phone at 780-492-9372.

For course-specific questions and inquiries, such as questions regarding course content or due dates, please contact your instructor or course administrator using the information on the course home page, or the messaging system in ConEd Canvas via the "Inbox" link in the left side navigation menu:

Click the “Compose” button at top-right, then select your course and find your teacher in the “To” field. 

Electronic Communications Policy

The University of Alberta uses and will use electronic communication with its students and applicants in lieu of many paper-based processes. "Electronic communication" includes anything that is created, recorded, transmitted or stored in digital form or in any other intangible form by electronic, magnetic or optical means or by any equivalent means. Currently, this most often includes information communicated by email and via a website.

Electronic communication will be subject to the same policies on information disclosure as other methods of communication (see   Protection of Privacy Act POPA). The laws of Alberta will apply to all electronic transactions and communications involving the University of Alberta.